Frequently Asked Questions

How soon can you come out?

Pest control is very much seasonal. That being said, here in San Diego we have plenty of insect issues year round. During cooler weather we should be able to make an appointment within a couple of days from the time you call the office. Warm weather means longer waits, sometimes a week or more. Keep this in mind as you consider when to call for an appointment.

How much will it cost?

The cost of pest control service varies depending on the size of your home and the kind(s) of insects you would like us to control. When you call to make an appointment, we can give you an estimate over the phone after you have answered a few simple questions. Initial service is guaranteed for 60 days. You have that 60 days to decide if you would like to continue with a monthly or bi-monthly outside maintenance service. Typically, for residential properties under 3,000 square feet, monthly service is $35, bi-monthly (every other month) is $50.

What kind of guarantee do you offer?

Initial service is guaranteed for 60 days. During that time, let us know if you continue to see live target pests and we will schedule a return visit at no extra charge. Pest management is designed to keep unwanted insects out of your home. We often treat outdoors (for ants, spiders) in an effort to keep bugs from invading. You may continue to see some ambient ants or spiders outside.

What can you do to help control flying insects (moths, gnats, flies, mosquitoes)?

The best way to control flying insects in the home is to search for the source of the infestation and remove that source. For moths, that means going through your pantry and dry goods to find the source. For gnats and flies, their habitat may be in sink drains or other areas that remain moist. Adult flying bugs are easy to kill, but they will continue to hatch and annoy until their breeding source is removed. For great advice on preventing mosquito infestations, see the San Diego County Vector Control page.

What do I need to do to prepare for cockroach treatment?

Before we arrive at your home, please remove everything from your kitchen and bathroom cabinets. It is important that these areas are EMPTY and CLEAN. We suggest you place items removed from the cabinets on a table and cover them with a sheet. If you do not have a table, stack things on a bed, or anywhere out of the kitchen and bathroom. Please DO NOT clean out your cabinets after we treat. You should be prepared to leave the house for 1-2 hours. When you return, it is safe to put food and dishes away.

When can I expect all the bugs to die?

Cockroaches and fleas will continue to hatch for about 3 weeks after treatment. The management techniques we use have an excellent residual effect, so newly hatched roaches and fleas will die after they reach the adult stage. If you are still seeing live roaches or fleas at the three-week point, please call for re-treatment. Ants and spiders are less predictable. If you see more ants or spiders call us a week after the initial service. Bed bugs require three treatments spaced 10 days to two weeks apart. If you see live bed bugs two weeks after the final treatment, please call for a return visit.

How do I know if I have bed bugs?

The only sure way to confirm the presence of bed bugs is to find a sample and have it positively identified. This may, however, be problematic, as bed bugs typically come out of hiding to feed during early morning hours - between 3:00-5:00 am. If you are waking up with bites on your body that weren't there when you went to sleep, you should inspect sleeping and resting areas for small brown spots. Look on your bedding, between mattresses and box springs, along the edges of mattress piping, and behind your bed's headboard. Multiple brown spots in any of these locations could indicate a bed bug problem. Keep in mind that bed bugs are not the only biting insects. But a thorough inspection, while not always yielding a bug specimen, could help you determine what kind of bug is bugging you.

What can we do to help our pets become flea-free?

We can treat carpeted areas and upholstered furniture in your home, and grassy areas outdoors, but we highly recommend you visit your veterinarian for prescription flea medications appropriate to your pet. Over-the-counter flea treatments are seldom effective.

What areas of San Diego do you cover?

We provide pest control services for the greater San Diego area, including Escondido, Chula Vista, El Cajon, Del Mar, and all points in-between. We are unable to provide service in Ramona, Julian, Oceanside, and the more remote areas of San Diego County.

How can we protect our house against rodent invasions?

The County of San Diego Vector Control Program provides outdoor rodent inspections, rat control starter kits and instructions on how to properly implement rat control techniques. And it’s all free. Request a free rat inspection online. You can view the County's video on excluding rodents from your home by clicking here.

What's the difference between a bee colony and a swarm?

A colony of bees is the family unit consisting of a queen, workers, and drones. Bee families live in hives - and like to build their hives in protected environments like attics, wall voids, vents, and utility boxes. Check your home for holes in the siding or rips in attic and subfloor vents. Repair those holes and your home will be a less attractive environment for a hive. Swarming is the process by which a new honey bee colony is formed when the queen bee leaves the colony with a large group of worker bees. Swarms can contain thousands to tens of thousands of bees, but those bees are traveling or resting - looking for a place to build a hive. If you see a large swarm of bees in a tree or flying down the street, no intervention is needed. The swarm will move on.

Why do ants come indoors?

Ants that invade your home are usually looking for food or water. Sometimes they invade homes when weather changes. Even a spotlessly clean house may have an invasion of ants. Check to see if there are any tree branches touching or overhanging your roof, or vines next to the house that provide a convenient highway for ants. Although reducing outdoor sources of ants near buildings may reduce the likelihood of ants coming indoors, remember that ants play a beneficial role in the garden in some cases. Please see our page on Ant Control for more information.

Will you remove a dead rodent?

If we have been contracted to do rodent control and a dead rodent is in one of the traps we've set, we will return to empty the trap and set a new one.